Re: Multiple SMTP for Service Manager (295 Views)
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Frequent Advisor
abhin88
Posts: 88
Registered: ‎01-07-2013
Message 1 of 7 (348 Views)

Multiple SMTP for Service Manager

Hello Expert 

 

I have the below requirement 

 

1. W ehave two gateways one for SMS and one for email 

2. I have already setup scsmtp to point to the SMS server

3. I was wondering if we could have multiple smtps lnked to Service Manager and do some filtering ?

4. If not can I use connect IT scenario for email seperately and where do I do the filtering ?

 

Any gelp would be much appreciated as this is quite urgent

 

Abhinav

HP Expert
NgocNgo
Posts: 219
Registered: ‎06-30-2013
Message 2 of 7 (308 Views)

Re: Multiple SMTP for Service Manager

Hi,

 

I would like to suggest you to you Connect-It, because through this tool you can use separate mail servers by conditions.

Hope this post is helpful for you!

 

Thank you and Best regards,

HP Support
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Frequent Advisor
abhin88
Posts: 88
Registered: ‎01-07-2013
Message 3 of 7 (303 Views)

Re: Multiple SMTP for Service Manager

Hello Ngoc

Where do we set the conditions ? On SM side or in the scenarios?
HP Expert
NgocNgo
Posts: 219
Registered: ‎06-30-2013
Message 4 of 7 (300 Views)

Re: Multiple SMTP for Service Manager

[ Edited ]

Hi Abhin88,

 

 This KM mighe be helpful for you: http://support.openview.hp.com/selfsolve/document/KM5244

Also, I am afraid my knowledge in Connect-It is not sufficient for this. Please try to post your question in the Connect It forum at: http://h30499.www3.hp.com/t5/IT-Asset-Manager-Connect-IT/bd-p/itrc-682#.U60lVbEXKSq.

You may get some experts out there for help!

 

Thank you and Best regards,

HP Support
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Honored Contributor
John Stagaman
Posts: 3,428
Registered: ‎07-13-2007
Message 5 of 7 (297 Views)

Re: Multiple SMTP for Service Manager

The Email connectors for connect-it are not included in the foundation license: make sure you are licensed for them.
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Advisor
Kevin_Peirce
Posts: 16
Registered: ‎09-20-2011
Message 6 of 7 (295 Views)

Re: Multiple SMTP for Service Manager

[ Edited ]

We have an "on add" trigger on the 'eventout' table that works well for us.  When the eventout type is "SMS" the trigger grabs the message details from eventout and fires it off to our SMS gateway.  All done in Javascript.

 

(Emails are then handled using the normal HPSM SMTP handler.)

LSW
Jeff-HPSW
Posts: 42
Registered: ‎05-15-2014
Message 7 of 7 (172 Views)

Re: Multiple SMTP for Service Manager

@abhin88

 

What version of Connect-It are you using?  Might be a good idea to put you in touch with your dedicated Account Executive. I'll follow up with a PM shortly. Please let us know if we can do anything else to assist you.

I am an HP employee in the enterprise software group. If my post helps you, please mark it as an accepted solution. If you need further insight into HP Solutions, please send me a private message or contact an HP Solutions Expert
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