03-19-2012 10:12 PM
Can you please tell us whether you are trying to integrate HP SM with your product using HP SM Event Services?
If yes, you need to look at 2 tables in SM called,
eventin table contains records which come from other product, where eventout table contains records which goes to other product. In this case you need to monitor both these tables so you can integrate SM with your product.
03-20-2012 05:59 AM
Thanks for your quick response. We are using Axis2 to calling methods in HPSM9.20 Webservices through the corresponding batch files provided by HP Guys.
For example, If we want to invoke the CreateIncidentSample method in HPSM web service, then we need to pass the arguments to the CreateIncidentSample.bat as follows. (If the CreateIncidentSample.bat is in Install_Directory\HPSM_Sample\bin directory then)
Now I need to know the exact webservice method to monitor the new or updated events in HPSM9.20 identified by Incident ID's. Also let me know if there is any method or batch file to get only newor updated incidents from HPSM .
03-20-2012 06:23 AM
Axis2 is an example of how to call SM webservices on various modules like Incident, Change etc.
To find out the various methods that are supported by Incident Management module webservice, please specify following URL in your web-browser,
Here 13080 means the port number on which SM server is listening and you need to adjust it accordingly to your environment.
If you browse through the web-page you can find "operation name> tag followed by a particular name.
This means SM Incident management webservice provides the operation RetrieveIncident to retrieve details of a particular incident.
You can use Axis example to find out the parameters that are been passed to a particular operation or you can use SOAP UI or Net Beans to find out the parameters.
From the web-page you can check whether there are any operations defined for your needs.
03-20-2012 10:26 PM
Thanks for reply...
I have already gone through the RetriveIncident method. It will dispaly the necessary information regarding incident based on the given incidentId. But our requirement is to get only new or updated Incidents according to timely basis or other criteria.Let me explain in detail, suppose I have created 10 incidents and these get by the first time, then I have to modify 3 incidents among 10 incidents.If i get all the incidents it will display that updated incidents(i.e.,3 events) only.Could you please help me to achive this requirement and also list me any filteration method is there to achieve this task.
03-28-2012 04:40 AM
I have used the web service method RetrieveIncidentKeysList to get all the incidents from the HPSM IncidentManagement. And it was working fine.. But when i call this method, it was getting all the incidents irrelevant to date which was mentioned there to filter incidents .I need to get only new incidents or updated incidents based on the date and time.Can any one help me to achive this task.
Thanks in Advance.