04-19-2013 02:17 AM
I'm using Service Manager 9.31 with process
designer for change management installed.
Via connect-it scenario we want to close changes...
The scenario works properly and the eventin-table is successfully filled with the event-data.
Although the even being "processed" a message appears "close is not a valid action for change" and the change will not be set to "closed".
Any ideas and suggestions to my problem here?
04-30-2013 07:23 AM
First check that the operator record used to process the eventin records has the close capability for the module you are using.
Check the profile the operator is using.
If you can't resolve like this, check the display option to see what conditions must be met to close. Either modify your operator to meet those conditions or create a second displayoption to give just your background operator access to close the ticket.