03-11-2013 10:15 PM
We are using SM 9.3.
We have mentioned all mail notifications and created forms for that. This was running smoothly until we did a format change.
We have backed up the old one and import the new forms. After that when we are changing the status of the ticket msg is showing as "Mail notification error : no format found" "us.notify" etc.
If we check in FD, template is there. Also in the notification, the forms are properly mentioned. But still mail is not flowing.
03-12-2013 01:07 AM
Check that you have changed the format at each and every required place.
Also paste the complete error messages you are receiving.
Assign Kudo, if found post useful and mark it accepted if solves the issue.