Re: Mail is not going to people outside domain (142 Views)
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Occasional Advisor
Buncho
Posts: 16
Registered: ‎07-05-2011
Message 1 of 3 (179 Views)

Mail is not going to people outside domain

Hello Experts,

 

I have SM 7.11 install on windows environment using scsmtp. we have microsoft exchange also installed.

When we try to log a new interaction for an employee outside the domain, the notification is not sent.

 

Can anyone assist with this issue.

 

Your help is really appreciated.

 

B. Regards,

Honored Contributor
samg_1
Posts: 292
Registered: ‎09-24-2007
Message 2 of 3 (156 Views)

Re: Mail is not going to people outside domain

This seems to be a limitation on your exchange server instead of SM. Check with the exchange admin if email outside domain are restricted.
Regards,
Shishir Gupta
Honored Contributor
DimitarPeychev
Posts: 297
Registered: ‎11-01-2011
Message 3 of 3 (142 Views)

Re: Mail is not going to people outside domain

Hello,

 

 this may be caused by  having multiple scsmtp service running at the same time, un error in the scsmtp syntax or as samg_1 suggested your exchange server may be causing this.


Regards
Dimitar

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