06-17-2011 07:59 AM
Can anyone help me with how to use macros?
i need to use it to send email notification to
a caller who doesn't have a contact record.
-Is it possible to send emails to domains like gmail, yahoo etc..? How should i equip my SM server for this?
Solved! Go to Solution.
06-19-2011 04:59 AM
Are you asking about customization in SM to fire mail from itself only or about integrations with other tools to send email to user?
For the first one you have to create a filed in probsummary table and use it save the mailing address and use it send mail.
For the later one you should have Connect-it or SCAuto integration with SM.I have only some basic info about this part.
Assign Kudo, if found post useful and mark it accepted if solves the issue.
06-27-2011 01:40 AM
I am using SC Auto and SM in Solaris 10
-My actual req is when a user calls and registers an interaction, he should get an ack email...thats it.
-But the problem is the caller is random and he does not have a contact record.
-Which method will be easy for me to achieve this?
what i have tried is that i hav created a new field "Caller Email" so that caller's email can be fed there and then created a notificn record with recepeint given as "caller.email in $L.file" but email is not sent......can't get the reason!
-Please help me solve this! I welcome your suggestions on this issue!
06-27-2011 05:40 AM
06-27-2011 06:45 AM
You have mentioned macro in subject line but using notification !!
However you can use any one of them as Jacob suggested. And you can post here the notification conditions.
You should also check your field name in dbdict,notification and on form.It should be same everywhere.
Nice to see you back again. :)