02-29-2012 10:19 AM
I figured out on hw the agreement is getting set.
03-02-2012 12:27 AM
I figured out couple of things here..Need a little more help.
I figured out a way to set the sla for a particular ticket based on some conditions of mine.
1) A small query, as per my conditions, 2 slos are getting tagged to the incident ticket.
One slo is from status , OPEN to Work In Progress
Next slo is from status, OPEN TO CLOSED.
After opening the ticket, I see that as per the condition the first SLO, starts and it updates the 'NEXT
EXPIRATION' field in the ticket. But if the first SLO is breached, it shows the next expiration as blank.
So I want to know whether OOB, when one of the slo is not met, the second slo's expiration is not set in the t
2) How the NEXT EXPIRATION IS SET ?
Please guide me.