03-13-2014 12:05 PM
I have to implement a link between interaction and requirement (quote).
What I need is when all the tasks in a quote are finished the comment in justification field go to resolution field in incident table. And, obviously, they can close the record manually.
Is there some way to get this done?.
Hope you can help me.
03-13-2014 01:50 PM - edited 03-13-2014 01:52 PM
There is an existing post back link which will copy data from RM Quote at closure back to the related Interaction. Look at the Service Desk Environment Record for the link name (I think it's ocmq.incident.post.back but am not sure.
To add additional fields to the mapping, select the first line of the link record, the add your field(s) to the source/target table in the link line detail.