03-27-2013 05:05 AM
When a draft knowledge document is first saved its status is set to "Draft"
The KM Index process does not process "Draft" documents. It automatically processes "working Copies" and Approved documents.
I would like the indexer to process "Draft" documents as well
Where in KM do we go to make the indexer process "Draft Documents?
Solved! Go to Solution.
03-27-2013 06:43 AM
Out of the box Service Manager (SM) do not index Retired and Draft documents
You can check it here: http://support.openview.hp.com/selfsolve/document/
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03-27-2013 07:47 AM
I have found that this is what happens:
When you click sace as a draft a trigger calls scriptlibrary KMAdmin function kmtriggerAfterAdd(filename, record)
This performs a query on kmdocument based on kmkowledgebase query field
So all we have to to is remove "~=draft" from the query
If query is true the document is added to kmknowledgebaseupdates table to be processed by KMUpdate...