KM Indexing for Draft Documents (285 Views)
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Trusted Contributor
Posts: 227
Registered: ‎05-05-2010
Message 1 of 3 (285 Views)
Accepted Solution

KM Indexing for Draft Documents

When a draft knowledge document is first saved its status is set to "Draft"

 

The KM Index process does not process "Draft" documents. It automatically processes "working Copies" and Approved documents.

 

I would like the indexer to process "Draft" documents as well

 

Where in KM do we go to make the indexer process "Draft Documents?

Honored Contributor
Posts: 326
Registered: ‎11-01-2011
Message 2 of 3 (270 Views)

Re: KM Indexing for Draft Documents

Hi,

 

 Out of the box Service Manager (SM) do not index Retired and Draft documents

You can check it here: http://support.openview.hp.com/selfsolve/document/KM973857

 

Best regards

Dimitar

HP Support
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Trusted Contributor
Posts: 227
Registered: ‎05-05-2010
Message 3 of 3 (261 Views)

Re: KM Indexing for Draft Documents

Hi

 

I have found that this is what happens:

 

When you click sace as a draft a trigger calls scriptlibrary KMAdmin function kmtriggerAfterAdd(filename, record)

This performs a query on kmdocument based on kmkowledgebase query field

So all we have to to is remove "~=draft" from the query

If query is true the document is added to kmknowledgebaseupdates table to be processed by KMUpdate...

 

Regards

 

 

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