Re: Is there a way to force attachment and calendar widgets to stay at the front (157 Views)
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Honored Contributor
Audrey H.
Posts: 1,236
Registered: ‎07-27-2006
Message 1 of 5 (208 Views)

Is there a way to force attachment and calendar widgets to stay at the front

Hi,

 

Sometime when a user clicks on the "Add File" for attachment, or launches a calendar widget from a date field, they unintentionally and sometimes without noticing, click somewhere else in their ticket and the add attachment or calendar widget disappears in behind that screen.  This can be annoying for the user and sometime they don't even realise they've done it and think the action is not working.

 

Is there a way to force these applet windows to stay at the front?

 

Audrey

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Trusted Contributor
Luis_Alfaro
Posts: 143
Registered: ‎07-26-2011
Message 2 of 5 (192 Views)

Re: Is there a way to force attachment and calendar widgets to stay at the front

Hi,

 

Using my OOB 9.31 client, when I click "Add" in the attachment section the window stays there until I select a file or cancel the action. I cannot do anything else while that window is displayed.

 

What is the version of your SM?

 

Regards,

Luis Alfaro
SM Support Engineer
Forum Moderator

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Honored Contributor
Jacob Heubner
Posts: 4,174
Registered: ‎07-21-2008
Message 3 of 5 (170 Views)

Re: Is there a way to force attachment and calendar widgets to stay at the front

I'm assuming her description was on the web client, and your answer was with the desktop client.

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Honored Contributor
Audrey H.
Posts: 1,236
Registered: ‎07-27-2006
Message 4 of 5 (162 Views)

Re: Is there a way to force attachment and calendar widgets to stay at the front

Hi,

 

Sorry, I should have explained myself better.  Jacob is correct, I am talking about from the web client (v9.31.2004).  While in the web client when I click on the "Add File" in the Attachment section or on the fill of a date field, the secondary window that pops up can move behind the main browser window if you click outside of it.  I'm wondering is there is a way to force it to remain on top or in the front?

 

Audrey

 

 

 

 

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HP Expert
Amen16
Posts: 214
Registered: ‎11-01-2011
Message 5 of 5 (157 Views)

Re: Is there a way to force attachment and calendar widgets to stay at the front

Hi Audrey,

 

I haven't seen anything previous issues reported like this in the past but an Enhancement request to change the screen size as seen here:

 

http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_QCCR1E76194

 

Regards,

Alex

HP Support

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