Re: Invalid login name/password is displayed on service manager windows client while connecting with (413 Views)
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Frequent Advisor
Hptoolsconfigur
Posts: 49
Registered: ‎05-20-2013
Message 1 of 12 (509 Views)
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Invalid login name/password is displayed on service manager windows client while connecting with SM

I am not able to connect with the hp service manager server from hp service manager client.

I am using 9.30

 

I am getting the following error on attempt "invalid login name/password"

 

the attached is s the log files entries for this attempt

 

 

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Hptoolsconfigur
Posts: 49
Registered: ‎05-20-2013
Message 2 of 12 (490 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

I want to mention that I am able to connect with sql server and ODBC to the same SMDEMO db but not from client UI.

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Respected Contributor
Alex-D
Posts: 105
Registered: ‎11-01-2011
Message 3 of 12 (475 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

Did you notice this in the log:

 

Command line: sm -instantOn
  2956(  3760) 05/23/2013 10:32:54  RTE I Process sm 9.30.021 (021) System: 13080 (0x784DFB00) on PC (x86 32-bit) running Windows Server 2008 Datacenter SP1 (6.0 Build 6001) from WIN-PMTCST7B77C (172.28.1.87)
  2956(  3760) 05/23/2013 10:32:54  RTE I Process attaching to resources with key 0x784DFB00
  2956(  3760) 05/23/2013 10:32:54  RTE I instantOn Cannot be run when system is running.

 

Try to stop the server and run the command again.

Let me know waht license do you use? The trial one?

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Hptoolsconfigur
Posts: 49
Registered: ‎05-20-2013
Message 4 of 12 (466 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

I have executed the command sm -instantOn after stoping service and received response that valid license was found

 

I am using trail license.

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Respected Contributor
Alex-D
Posts: 105
Registered: ‎11-01-2011
Message 5 of 12 (454 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

Share the latest log and the configuration files, also a screenshot of the login details.

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Hptoolsconfigur
Posts: 49
Registered: ‎05-20-2013
Message 6 of 12 (449 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

Hi Alex,

 

I have attached the required files.

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Valued Contributor
alexdc12
Posts: 108
Registered: ‎04-29-2013
Message 7 of 12 (441 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

On the login i see you are using sa as the user?

This is typically the SQL Admin username

 

Is sa set up as a user in Service Manager?

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Valued Contributor
alexdc12
Posts: 108
Registered: ‎04-29-2013
Message 8 of 12 (439 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

I think you are trying to use the DB admin user/pass

 

Try using falcon as the user and a blank password

 

Also no congif files were in the file?

 

 

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Hptoolsconfigur
Posts: 49
Registered: ‎05-20-2013
Message 9 of 12 (434 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

Thanks,

 

Finally it worked with falcon I have been trying SQL crdentails as i read some where that use sm.ini mentioned credetails.

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Frequent Advisor
Hptoolsconfigur
Posts: 49
Registered: ‎05-20-2013
Message 10 of 12 (421 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

But now my question is that is falcon only used for trial version or the same credentails are used in purched license also.

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Respected Contributor
Alex-D
Posts: 105
Registered: ‎11-01-2011
Message 11 of 12 (416 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

falcon is used in all licenses with the same password.

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Valued Contributor
alexdc12
Posts: 108
Registered: ‎04-29-2013
Message 12 of 12 (413 Views)

Re: Invalid login name/password is displayed on service manager windows client while connecting with

You can create new users and change the password on the falcon account if you are worried about security issues

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