12-11-2013 04:50 AM
When Incident is "closed" the related interaction status not updating and related fileds are not passed to the ralated interacion, i used in link "screlate.problem.incidents"
Its not working ,please help me
12-13-2013 12:41 AM
If so then I suppose it will not close interaction, you might requires script to close such interactions.
Also to post back info from related incident you have to mention PM post back link in environment record.
Also check whether your linker process is running from system status.
12-13-2013 01:12 AM
i checked by checking the "Close interaction related record closes",this functionality not wotking,the linker process running fine no doubt,