08-21-2008 12:11 PM
The documentation says to put them in an "attachments" folder which I've done and they were imported according to the log...the part I cannot figure out is how they are related back to a specific KB document. Has anyone successfully imported docs and attachments and have them related properly (via a link in the article or other means)?
Thanks for any help or ideas.
08-22-2008 06:41 AM
For example, the attachment is called "1108922_test.pdf" where 1108922 is the unique legacyid. The xml file which has the article data in it would have a line in the
You don't use the filename, just the legacyid.
Note the HP doc shows a slash before "answers" but that's incorrect and won't work. The result is a link in the article which will display the attachment when clicked.
06-25-2009 09:39 PM
I am working on HP service manager 7.02 version ,Knowledge Management module.
After publishing the document when the end user or any user go through the document he is not able to see the attachment.
Can you guide me for the same issue.
03-26-2013 03:40 AM
Did you manage to fix this issue. I am currently facing the exact same problem and I would be very grateful if you could provide me the solution.
03-28-2013 10:25 AM
Does anyone know how to import raw documents (*.pdf, *.doc or *.txt) into Knowledge Management Module (Search Engine 1.00) within SM 9.30 and make them follow the document triage?