11-18-2013 09:56 AM
I am trying to import all the contacts from LDAP to Service Manager using Connect IT. I am able to import the contacts successfully.
The issue is that, I am not able to populate the "HP Service Manager ID(operator. id)" of contact. g with the sAMAccountName from LDAP using CIT.
Can anyone please help me with the mapping for this particluar field. I am Having hard time synchonizing contacts with operators.
Thanks and Regards,
Solved! Go to Solution.
11-21-2013 01:46 AM
The issue got resolved.
Modified the Contact's External Access Definition by adding operator.id and giving a value to it.
Restarted the CIT. The added value in extaccess got displayed in CIT's destination source.
Mapped the value with the desired LDAP attribute.
Worked like Charm. Contacts and operators got synchronized.