Re: Import Contacts from LDAP to SM using Connect-IT (177 Views)
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Valued Contributor
SanjeevDas
Posts: 324
Registered: ‎06-17-2013
Message 1 of 3 (217 Views)
Accepted Solution

Import Contacts from LDAP to SM using Connect-IT

Hi Experts,

 

I am trying to import all the contacts from LDAP to Service Manager using Connect IT. I am able to import the contacts successfully.

 

The issue is that, I am not able to populate the "HP Service Manager ID(operator. id)" of contact. g with the sAMAccountName from LDAP using CIT.

Can anyone please help me with the mapping for this particluar field. I am Having hard time synchonizing contacts with operators.

 

Thanks and Regards,

Sanjeev

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Regular Advisor
Vikky
Posts: 160
Registered: ‎12-12-2010
Message 2 of 3 (186 Views)

Re: Import Contacts from LDAP to SM using Connect-IT

Hi,

 

Please provide screen shot of your scenario mapping with sestination feilds & contact.g form with operator.g.

 

Thanks

 

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Valued Contributor
SanjeevDas
Posts: 324
Registered: ‎06-17-2013
Message 3 of 3 (177 Views)

Re: Import Contacts from LDAP to SM using Connect-IT

Hi,

 

The issue got resolved.

 

Modified the Contact's External Access Definition by adding operator.id and giving a value to it.

Restarted the CIT. The added value in extaccess got displayed in CIT's destination source.

Mapped the value with the desired LDAP attribute.


Worked like Charm. Contacts and operators got synchronized.

 

Thanks,

Sanjeev

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