Re: HelpServer software (176 Views)
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Trusted Contributor
ALARMus
Posts: 985
Registered: ‎10-06-2009
Message 1 of 6 (244 Views)

HelpServer software

I can't find installation files of HelpServer for SM for Windows.

Can somebody give me the URL ?

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Honored Contributor
Piku
Posts: 3,687
Registered: ‎06-17-2010
Message 2 of 6 (239 Views)

Re: HelpServer software

Hi,

It comes with SM instillation pack.It contains web-tier, knowledge server, client etc.

It is only downloadable if you have valid HP partner id with valid HP SM support contract.


hth,
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HP Expert
Amen16
Posts: 214
Registered: ‎11-01-2011
Message 3 of 6 (216 Views)

Re: HelpServer software

Hello,

 

As Piku says this comes with the installation pack so you might already have it.

 

You just need to install it to access it and you can also download it with a valid SAID from the Support Site.

 

What version is the one you are looking for?

 

Regards,

Alex

HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Honored Contributor
John Stagaman
Posts: 3,163
Registered: ‎07-13-2007
Message 4 of 6 (203 Views)

Re: HelpServer software

For 9.x versions, there is no longer a windows server component for the online help. SM Help is now provided as a web archive which can be either justvopied to an Admin machine and directly accessed OR can be installed at your web server to host for general access.

 

This change removes the dependency on Windows Server for the help server, which was a requested enhancement for Unix/Linix organizations.

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Trusted Contributor
ALARMus
Posts: 985
Registered: ‎10-06-2009
Message 5 of 6 (190 Views)

Re: HelpServer software

Thank you for answers.
I get it from support.
Don't you know what is the best practice to install helpserver - on same server where app SM, separate server,...
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Honored Contributor
Piku
Posts: 3,687
Registered: ‎06-17-2010
Message 6 of 6 (176 Views)

Re: HelpServer software

Hi,

You should refer the installation document (interactive guide) comes with setup.

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Install the Service Manager online help on a web server

Log in to the system on which you want to install help as a user with local administrator privileges.
Insert the Service Manager installation DVD into the appropriate drive of the server.

Access the archive:
To access the archive from Internet Explorer:
If you are installing on a system that has auto-run enabled, the DVD browser starts automatically.
If auto-run is disabled, start the DVD browser manually by navigating to the DVD directory and opening ClickMe.html.
Open the Downloads tab.
Click Download HP Service Manager help to open the help archive, SM_help.zip.
To access the archive from the command prompt:
Navigate to the \SM_help directory on the installation media. Open SM_help.zip.
Extract the online help into your web server's document root. For example, to install the online help on an Apache web server on a Windows system extract the online help into the folder C:\Program Files\Apache Software Foundation\Apache2.2\htdocs.
Configure a virtual directory and set any access permissions you want for the online help (optional). For example, an Apache web server does not require any virtual directory configuration if you want to use the default folder SM_help.
Start your web server.

Test the help by browsing to the web server's URL:
http://<helpserverhost>:<helpserverport>/<helpdirectory>/

<helpserverhost> is the fully qualified domain name or IP address of the web server hosting the help. <helpserverport> is the communications port used to connect to the web server hosting the help. You can omit the port number if you use the default port 80 HTML port.<helpdirectory> is the virtual directory name, if any, you created on your web server. By default, the archive creates a folder called SM_help that is part of the URL. For example: http://helpserver.domain.com/SM_help/

Set up access to the online help from the Windows client

To configure Windows clients to display the online Help from a web server, set the Windows client preferences and define the help server's host name and communications port.

Log in to the Windows client.
Click Window > Preferences. The Preferences window opens.
Click the Help node to expand it.
Click Help Server.
Enable the Use a Help server to access documentation option.
Type the fully qualified domain name or IP address of the help server host, the communications port, and the virtual directory, if any, of the web server hosting your help. For example, type helpserver.domain.com/SM_help/.
Click OK. The Windows client now displays the online help from the web server hosting help when the user clicks on the Help icon or selects Help > Help Contents.

This setting is saved with your client preferences and is captured by the Client Configuration utility so that you can deploy it to your Windows client users.

Note: You can also view the help from a web browser by browsing to the following URL:
http://<helpserverhost>:<helpserverport>/<helpdirectory>/

<helpserverhost> is the fully qualified domain name or IP address of the web server hosting the help. <helpserverport> is the communications port used to connect to the web server hosting the help. You can omit the port number if you use the default port 80 HTML port.<helpdirectory> is the virtual directory name, if any, you created on your web server. By default, the archive creates a folder called SM_help that is part of the URL. For example: http://helpserver.domain.com/SM_help/
Set up access to the online help from the web client

To set up web clients to display online help from a web server, configure the web client web.xml file and define the help server's host name and communications port.

Log in to the server where you installed the web tier.
In a text editor, open the web.xml file from the sm/WEB-INF folder of your application server installation.
In the helpServerHost entry, type the fully qualified domain name or IP address of the help server host and the virtual directory, if any, of the web server hosting your help. For example, type helpserver.domain.com/SM_help/.
In the helpServerPort entry, type the communication port of the help server. For example, leave the communications port empty to use the default communications port of 80.
Save and close web.xml.

Note: You can also view the help from a web browser by browsing to the following URL:

http://<helpserverhost>:<helpserverport>/<helpdirectory>/

<helpserverhost> is the name or IP address of the Help server that you want to connect to. <helpserverport> is the communications port used to connect to the web server hosting help. You can omit the port number if you use the default port 80 HTML port.<helpdirectory> is the virtual directory name, if any, you created on your web server.

Meet the Service Manager online help requirements

The Service Manager online help provides a centralized location to access and store all online help files. You can install the online help on a local file system, a network share, or on a web server. If you want end users to access documentation from the Windows or web clients or directly from a web browser, you must install the help on a web server.

You cannot upgrade previous Help Servers to the Service Manager 9.30 help. You must install the Service Manager 9.30 help in a new folder or on a different system than your previous Help Server. HP recommends that you remove previous Help Servers, but it is not required.

Caution! Make a backup of any customized Help files that you have created for your Service Manager clients.

Make sure that you meet the following requirements so that you can install the online help:

Have 240 MB disk space.
Have a minimum of 256 MB RAM
For testing purposes, 128 MB RAM is sufficient.
For production purposes, RAM is based on the expected user load.
If you plan on installing the help a web server:
Have a web server installed on the system
Have a free communications port to listen for HTTP connections requests. For most web servers, the default communications port is 80.


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hth,
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