HPSM / SSO: Opening attachments results in HTML 404 (344 Views)
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Regular Advisor
Michael Coletti
Posts: 208
Registered: ‎05-10-2007
Message 1 of 5 (344 Views)
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HPSM / SSO: Opening attachments results in HTML 404

Hi,

 

We have deployed SSO into one of our non-prod environments that is configured for HTTPS.  We are using SiteMinder to authenticate users against Active Directory.

 

Almost everything works great however, we are running into issues with opening attachments, specifically attachments that have special characters in the file name (i.e. #, -, etc...).  I don't know if it will resolve the issue but I am noticed that after submitting an attachment to an incident, it is going from https to http (causing the user to be reauthenticated against SiteMinder).

 

Any reason why attachments is set to use http?  Can it be configured to use "https"?

 

Any help will be appreciated.

 

Thanks,

Mike

 

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HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 2 of 5 (333 Views)

Re: HPSM / SSO: Opening attachments results in HTML 404

Hi

 

Are you getting this on both web client and windows client ?

 

Is this a 9.30 system?

 

I found another case with this issue that points to

http://support.microsoft.com/kb/323308

 

and this resolved the issue.

 

Lisa

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Regular Advisor
Michael Coletti
Posts: 208
Registered: ‎05-10-2007
Message 3 of 5 (284 Views)

Re: HPSM / SSO: Opening attachments results in HTML 404

Hi lisajo,

This only occurs on the Web Client and we are using 9.31.2033. Our web client is running through IIS 6 first (SiteMinder authenticates) and then Tomcat 7.

Thanks,
Mike
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HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 4 of 5 (280 Views)

Re: HPSM / SSO: Opening attachments results in HTML 404

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Regular Advisor
Michael Coletti
Posts: 208
Registered: ‎05-10-2007
Message 5 of 5 (173 Views)

Re: HPSM / SSO: Opening attachments results in HTML 404

Thank you Lisa for the references.

 

The solution was a change to the Site Minder configuration to allow the special characters in the URL.

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