11-18-2013 02:24 AM
when escalating an interaction to an incidents, attachments are passed to the related incident, but when trying to relate that incident to a problem, the attachments are not related (no attachments are there in the problem ticket).
any idea how to do that?
11-18-2013 03:17 AM
I suppose there is no such functionality for moving of attachments other than escalation in interaction. Check forum to tailor such stuff.
11-18-2013 05:08 AM
The move of interaction attachments to the incident at escalation is not out-of-box behavior and must have been tailored in your system. You could look at how that was tailored and use it as a model to perform a similar operation when opening a related problem from an incident.