HPSM Attachments are not passed when relating incidents to problems (205 Views)
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Regular Advisor
MariamElkomos
Posts: 168
Registered: ‎04-07-2013
Message 1 of 3 (205 Views)

HPSM Attachments are not passed when relating incidents to problems

Hello,

 

when escalating an interaction to an incidents, attachments are passed to the related incident, but when trying to relate that incident to a problem, the attachments are not related (no attachments are there in the problem ticket).

 

any idea how to do that?

 

Thanks

Honored Contributor
Piku
Posts: 4,128
Registered: ‎06-17-2010
Message 2 of 3 (196 Views)

Re: HPSM Attachments are not passed when relating incidents to problems

Hi,

I suppose there is no such functionality for moving of attachments other than escalation in interaction. Check forum to tailor such stuff.

hth
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Honored Contributor
John Stagaman
Posts: 3,523
Registered: ‎07-13-2007
Message 3 of 3 (183 Views)

Re: HPSM Attachments are not passed when relating incidents to problems

The move of interaction attachments to the incident at escalation is not out-of-box behavior and must have been tailored in your system. You could look at how that was tailored and use it as a model to perform a similar operation when opening a related problem from an incident. 

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