Re: HPSM Attachments are not passed when relating incidents to problems (136 Views)
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Regular Advisor
MariamElkomos
Posts: 143
Registered: ‎04-07-2013
Message 1 of 3 (158 Views)

HPSM Attachments are not passed when relating incidents to problems

Hello,

 

when escalating an interaction to an incidents, attachments are passed to the related incident, but when trying to relate that incident to a problem, the attachments are not related (no attachments are there in the problem ticket).

 

any idea how to do that?

 

Thanks

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Honored Contributor
Piku
Posts: 3,613
Registered: ‎06-17-2010
Message 2 of 3 (149 Views)

Re: HPSM Attachments are not passed when relating incidents to problems

Hi,

I suppose there is no such functionality for moving of attachments other than escalation in interaction. Check forum to tailor such stuff.

hth
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Honored Contributor
John Stagaman
Posts: 3,097
Registered: ‎07-13-2007
Message 3 of 3 (136 Views)

Re: HPSM Attachments are not passed when relating incidents to problems

The move of interaction attachments to the incident at escalation is not out-of-box behavior and must have been tailored in your system. You could look at how that was tailored and use it as a model to perform a similar operation when opening a related problem from an incident. 

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