10-19-2011 12:36 PM
I hope this is the appropriate forum for this question. Please let me know if it needs to be redirected. We are having issues with the field mapping. There is a Relax NG schema that is responsible for generating the "fieldmapping.xml " document. There appears to be an issue of being able to access other field mappings that are exposed in the ITC_SERVICE_DESK_API. The big one is <IctID>. We need to be able to map this to a custom text field on the HPSM side. The current structure of the fieldmapping.xml document does not allow for adding this element to the mapping. Is anyone aware of a way to modify the RelaxNG schema to create a modified fieldmapping.xml document?