Re: [HP SM/OO] Role model SM and mapping change/CI fields to OO flow inputs (138 Views)
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Occasional Advisor
TillH
Posts: 20
Registered: ‎10-30-2013
Message 1 of 2 (155 Views)
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[HP SM/OO] Role model SM and mapping change/CI fields to OO flow inputs

Hi all,

 

I integrated the SM and OO successfully, by using the CCRM 9.0. Now I've two problems

                 1. Do anyone have a document, describing/explaning HP SM 9.20 basics, because at the moment I'm not able to

                      test the "trigger OO Flow" on approval (change), because I am not familiar with SM's role model (approvers)

                      and therfore not able to approve a test

                      change properly.

 

                 2. Do you have a document describing how to map inputs from the change form/CIs to the flow inputs?

                      Especially how to modify/extend a change form, to fit my needs?

 

Thanks! Regards, Till

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HP Expert
Amen16
Posts: 214
Registered: ‎11-01-2011
Message 2 of 2 (138 Views)

Re: [HP SM/OO] Role model SM and mapping change/CI fields to OO flow inputs

Hello Till,

 

Here are some documents about the integration you can check:

 

http://support.openview.hp.com/selfsolve/document/KM919286

 

http://support.openview.hp.com/selfsolve/document/KM1413557

 

http://support.openview.hp.com/selfsolve/document/KM917911

 

Regards,

Alex

 

 

HP Support

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