03-12-2013 09:43 PM
Hello, dear HP support group
We had the same problems before and you, guys, helped to handle it, our helpdesk operators can't register interactions between around 7 p.m. -9 a.m. In this time period when they try to escalate interaction to incident server connection gets down and SOAP error messages appears. The error as following:
"Server Not Available
The HP Service Manager Server could not be accessed. The network connection may be down,or your session may have timed out. Would you like to retry accessing the server ?
Press Yes to retry or No to disconnect.
Either i am clicking on Yes or No getting another error:
" SOAP: A signal 11 was raised in native code. Client terminated. Error: Win32 Exception:0xC0000005 (instruction 0x01000101 while executing address 0x01000101)"
what can be the cause of this problem? why after 6 p.m. and before 9 a.m. impossible to register interactions?
please help me.
Hardware and software requirements Windows Server 2008 R2 standard SP1, HP SM Client 9.30 version, patch3
Please help, will wait for you answers, my e-mail: firstname.lastname@example.org
looking forward to hearing from you ASAP
03-15-2013 12:15 PM
A possible reason could be that some kind of db back up is running during this time frame or any reporting db synch up happening at this time which is slowing down DB performance