HP Operations Manager 8.10 don't create incident in SM 9.30 (103 Views)
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Valued Contributor
fljme
Posts: 86
Registered: ‎11-22-2012
Message 1 of 4 (103 Views)

HP Operations Manager 8.10 don't create incident in SM 9.30

Hello.

HP Operations Manager 8.10 last patch OMW_00158

HP SM 9.30

HP SCAuto for OMW 1.3.1

 

Logs have errors:

 

04/17/2013 11:44:27   pid (8660)(21568) SCfromOMW: processing msgid (95e1ccf0-8b1a-71e2-0033-0a8001fa0000)

04/17/2013 11:44:27   pid (8660)(21568) eventmapSCfromOMW.tcl: skipping event because it is not an SC ticket. (95e1ccf0-8b1a-71e2-0033-0a8001fa0000)

04/17/2013 11:44:27   pid (8660)(21568) SCfromOMW: exiting

 

Port for SCAuto open.

Logs in attachment.

 

Honored Contributor
Piku
Posts: 3,972
Registered: ‎06-17-2010
Message 2 of 4 (79 Views)

Re: HP Operations Manager 8.10 don't create incident in SM 9.30

you have to check your condition in template assigned so that it should have condition to make the alert as ticket in SM.
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Assign Kudo, if found post useful and mark it accepted if solves the issue.
http://h30499.www3.hp.com/t5/Tips-and-Tricks/Kudos-what-where-how-and-why/m-p/5677925#U5677925
Valued Contributor
fljme
Posts: 86
Registered: ‎11-22-2012
Message 3 of 4 (66 Views)

Re: HP Operations Manager 8.10 don't create incident in SM 9.30

Don't change condition a lot of time. Incidents don't create one week ago.

Valued Contributor
fljme
Posts: 86
Registered: ‎11-22-2012
Message 4 of 4 (62 Views)

Re: HP Operations Manager 8.10 don't create incident in SM 9.30

if restart SCAuto  - recive 1 incident. 2 restart SCAuto = 2 incidents.

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