HELPDESK managing users passwords

[#1]

Gents,

i want to add a menu button called Reset Operator password that link to a form that only have 1 field which is the operator ID, and have a reset operator password option in the menu.

and make it available by a capability word to the service desk team only.

i tried doing it as per an old article but the menu button opens the original operator form and not the new one that i created.

and ideas?

thanks a lot,

Omar.

[#2]

Hi Omar,

f.i. create wizard with format and javascript and put it into the menu.

Michal

[#3]

HI,
-Goto command line and type menu
-Select a Menu record for eg. IM GEN
-Add a new line below, with a description and application as 'password.change'
-In condition give index("password", $lo.ucapex)>0 where password is the capability word.
-save.
**Make sure that the menu record that you use is the one the desired operators also use.
You can see that in startup tab of operator record.(parameter value).
**also assign this capability to the operators desired(operators in service desk team).

Now these operators can see an option password change below menu navigation

Hope this is what you want..

[#4]

Hi omarelalfy,

You can try to alter the display screen operator.view.
here just mention your condition like,
if (user.role="Help-desk") then ($L.format="your form name")

Give it a try ,it should work.


@Dev
It would change the current logged in operator password only.
And I suppose omarelalfy want to allow the help desk agent to change the password of any desired ID

hth

[#5 · Accepted solution]

Attached you can find unload files (plus PNG image with example of menu item), load all UNL files, it will create wizard (and format and link) where you enter operator name, click "Finish" and it changes password to "P@ssword123".
Michal

[#6]

Million thanks for the unload I will try that immediately and get back to you.

Thanks for your support.

[#7]

Gentlemen,

Guru's your the best, thanks for all your replies.

Cheers.

[#8]

i have an error User ***** does not have authorization to perform the action: save

it seems that this only works when we have Sysadmin capability word in place. otherwise it gives the above error.

[#9]

Hi,

add to users which need this functionality oob capability word "data administrator" or whatever you have on fc "operator" (see attached).

Michal

[#10]

i tried that but without data administrator, i added a capability word "ResetPasswordforSD" and tried but did not work .. does it need restart for services?

[#11]

Hi,
I did not see any such behavior.

Did you checked your operator FC's privileges tab for the same.
Here update field should have enough rights.

Did you have implemented any other restriction policy for DB in your environment.


hth,

[#12]

i tried it on the test environment with data administrator it worked after i restarted the services .. so i will try restarting the services of the production and try "ResetPasswordforSD" that i added i dont know it will work or not as the data administrator is there OOB and the parent capability word is SysAdmin but i dont want to give the same as i dont want the SD team to have any extra privilege.

[#13]

ERROR: while resetting password for Operator: rkamal
User dtawadros does not have authorization to perform the action: save

i get this error still after adding data administrator capability word.

[#14]

any ideas how to overcome this problem? what is action.save

[#15]

Please allow DB data access  for  particular operator in operator table.

[#16]

thanks vikky spot on .. gents as per vikky solved by adding dataaccess field in the datadict for operator table,