12-17-2013 07:15 AM
In environment with AD integration with SM.
Connect it mapping configured to get the manager field as a full name, we need to translate that to be the manager login name instead.
The issue is we need to use the manager field for the purpose of approval, but approvals gets only the operator name which is the login name, in our case we have the manager field as the full name.
Any way we can get the full name translated to its login name from the connect it ?
we don't need to do it from the SM side, we need it to be done from the connect it side, how this could be possible?
Thanks and Regards,
Thank and Regards,
12-18-2013 01:36 AM
Try to use LDAP sAMAccountName mapped from Object category user, this worked for us by using createoperator in Connect-it.
12-18-2013 04:11 AM
with some manipulation we managed to have it the full name only.
yet this is not the needed we need to have this full name of the manager parsed to be its login name[samaccountname].
how we can do that from the connect it side.
let me know if it is not clear.
Thanks for the help on that topic.
01-28-2014 12:20 PM - edited 01-28-2014 03:04 PM
I have done something similar before (though I handled it in SM rather than CIT).
A: What is the full value that CIT is grabbing from LDAP? Is the manager's login part of the string?
B: Do you want to keep the manager's full name in SM as well? Or do you only care about getting the manager login?