Re: Getting error message which closing phase (231 Views)
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Valued Contributor
Posts: 331
Registered: ‎01-19-2012
Message 1 of 4 (244 Views)
Accepted Solution

Getting error message which closing phase

Hi Expert!!

 

I am getting error message which close the phase on change management..Only its occurs on client..Its working fine on web.

 

I have attached screen shot for reference.

Best Regards,
Tom
Trusted Contributor
Posts: 43
Registered: ‎10-21-2011
Message 2 of 4 (231 Views)

Re: Getting error message which closing phase

Hello,

 

Does this problem occur only with a specific operator? If so can you please re-create it?


Additionally may I please ask you for your Service Manager Client build version?

 

Finally please try to disable recordlist via Windows >Preferences >HP Service Manager >Appearances and uncheck the option "Show detail pane with record list".

 

Best Regards,


Daniel Petrov

Valued Contributor
Posts: 331
Registered: ‎01-19-2012
Message 3 of 4 (223 Views)

Re: Getting error message which closing phase

Thanks Daniel!!

yes its working fine now.

Windows >Preferences >HP Service Manager >Appearances and uncheck the option "Show detail pane with record list".

Best Regards,
Tom
Valued Contributor
Posts: 331
Registered: ‎01-19-2012
Message 4 of 4 (220 Views)

Re: Getting error message which closing phase

But problem it will not show the record list...We are using SM 7.11.205 Build
Best Regards,
Tom
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