07-24-2013 07:04 PM
We're currently revising the list of Incident Status and I've updated the table pmstatus, which has updated $G.user.pm.status and now I want to update the IM forms
My question is around when to use Value List and Display List
IM.open.incident uses Value List and calls $G,user.pm.status
IM.update.incident use Display List with the status set out as string (e.g. Assigned;Open;Work In Progress; etc)
Is there any benefit or deteriment of using one over the other ?
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07-24-2013 07:07 PM - edited 07-24-2013 07:09 PM
The advantage of using a global list instead of a hard-coded list in the form:
- Change once, change everywhere. With hard coded combo boxes, you have to fix the values on each format.
- if you need to support localization, it's designed to work with global lists.
As to value list/display list:
If there isn't a difference between the value list and display list, you can populate only one of the values on the form (there is no need to populate both). I usually use the value list, but you can use either the value list OR the display list. SM will accept whatever value is selected.