Fill Assign To field in Task when it is Closed (261 Views)
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Occasional Advisor
rtaubner
Posts: 7
Registered: ‎10-31-2011
Message 1 of 2 (261 Views)
Accepted Solution

Fill Assign To field in Task when it is Closed

We are using Service Manager 9.21. In Change Managmenet, we have several tasks that are assigned to a group when they are opened. When one of the members of the group completes the task, we would like to auto fill the "assigned to" field with that user's name. I thought I could do it in format control in the calculations section with an entry in the "delete" column of "assign.dept in $file="Change Management" and assigned.to in $file=NULL" and then a calculation entry of "assign.to in $file=$lo.ufname", but that is now working. Any suggestions? Thanks Rich Taubner
Occasional Advisor
Gergely
Posts: 11
Registered: ‎10-08-2010
Message 2 of 2 (256 Views)

Re: Fill Assign To field in Task when it is Closed

Hello,

1. I think the name of the field is "assigned.to" and not "assign.to". (maybe just a typo)

2. The content of this field is not the full name but the user name of the operator. So you should use $lo.user.name instead of $lo.ufname

 

Regards,

Gergely

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