Fill Assign To field in Task when it is Closed (198 Views)
Reply
Occasional Advisor
rtaubner
Posts: 7
Registered: ‎10-31-2011
Message 1 of 2 (198 Views)
Accepted Solution

Fill Assign To field in Task when it is Closed

We are using Service Manager 9.21. In Change Managmenet, we have several tasks that are assigned to a group when they are opened. When one of the members of the group completes the task, we would like to auto fill the "assigned to" field with that user's name. I thought I could do it in format control in the calculations section with an entry in the "delete" column of "assign.dept in $file="Change Management" and assigned.to in $file=NULL" and then a calculation entry of "assign.to in $file=$lo.ufname", but that is now working. Any suggestions? Thanks Rich Taubner
Please use plain text.
Occasional Advisor
Gergely
Posts: 11
Registered: ‎10-08-2010
Message 2 of 2 (193 Views)

Re: Fill Assign To field in Task when it is Closed

Hello,

1. I think the name of the field is "assigned.to" and not "assign.to". (maybe just a typo)

2. The content of this field is not the full name but the user name of the operator. So you should use $lo.user.name instead of $lo.ufname

 

Regards,

Gergely

Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation