Re: Error while accessing attachment from change ticket (435 Views)
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Trusted Contributor
Posts: 238
Registered: ‎07-27-2011
Message 1 of 4 (499 Views)

Error while accessing attachment from change ticket

Hi All,

 

Few of our operators are facing an issue while accessing the attachment from the change ticket.

 

Error: Sorry, you are not authorized to access the specified resource.

 

 

Thanks,

VND

Honored Contributor
Posts: 4,374
Registered: ‎06-17-2010
Message 2 of 4 (486 Views)

Re: Error while accessing attachment from change ticket

Hi,

Check and compare the profiles right for concerned user with working one.
Also is this error is appearing for all the records or particular ones.
As there is no such restriction for only attachments.


hth,
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Regular Advisor
Posts: 180
Registered: ‎04-07-2013
Message 3 of 4 (448 Views)

Re: Error while accessing attachment from change ticket

have you figured it out coz I am facing the same issue, not for all tickets. and it is not a user privilage coz same operator can access other tickets' attachments normally.

HP Expert
Posts: 258
Registered: ‎11-01-2011
Message 4 of 4 (435 Views)

Re: Error while accessing attachment from change ticket

Hello,

 

Check the user profiles who are experiencing the issue and compare it against one currently working fine.

 

Also make sure the attached files have valid names with no special characters in their names and also make sure they have no extra "dots" like "file..msg" since this can cause this error:

 

http://support.openview.hp.com/selfsolve/document/KM869160

 

Regards,

Alex 

HP Support
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