Error while accessing attachment from change ticket (371 Views)
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Trusted Contributor
vnarend
Posts: 206
Registered: ‎07-27-2011
Message 1 of 4 (371 Views)

Error while accessing attachment from change ticket

Hi All,

 

Few of our operators are facing an issue while accessing the attachment from the change ticket.

 

Error: Sorry, you are not authorized to access the specified resource.

 

 

Thanks,

VND

Honored Contributor
Piku
Posts: 4,013
Registered: ‎06-17-2010
Message 2 of 4 (364 Views)

Re: Error while accessing attachment from change ticket

Hi,

Check and compare the profiles right for concerned user with working one.
Also is this error is appearing for all the records or particular ones.
As there is no such restriction for only attachments.


hth,
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Regular Advisor
MariamElkomos
Posts: 167
Registered: ‎04-07-2013
Message 3 of 4 (326 Views)

Re: Error while accessing attachment from change ticket

have you figured it out coz I am facing the same issue, not for all tickets. and it is not a user privilage coz same operator can access other tickets' attachments normally.

HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 4 of 4 (313 Views)

Re: Error while accessing attachment from change ticket

Hello,

 

Check the user profiles who are experiencing the issue and compare it against one currently working fine.

 

Also make sure the attached files have valid names with no special characters in their names and also make sure they have no extra "dots" like "file..msg" since this can cause this error:

 

http://support.openview.hp.com/selfsolve/document/KM869160

 

Regards,

Alex 

HP Support

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