04-04-2013 03:47 AM
Few of our operators are facing an issue while accessing the attachment from the change ticket.
Error: Sorry, you are not authorized to access the specified resource.
04-04-2013 04:20 AM
Check and compare the profiles right for concerned user with working one.
Also is this error is appearing for all the records or particular ones.
As there is no such restriction for only attachments.
Assign Kudo, if found post useful and mark it accepted if solves the issue.
09-25-2013 11:39 PM
have you figured it out coz I am facing the same issue, not for all tickets. and it is not a user privilage coz same operator can access other tickets' attachments normally.
09-26-2013 08:44 AM
Check the user profiles who are experiencing the issue and compare it against one currently working fine.
Also make sure the attached files have valid names with no special characters in their names and also make sure they have no extra "dots" like "file..msg" since this can cause this error: