07-12-2013 02:48 AM
we have an issue that Emails are not been sent from eventout table from past 2 days , and even after restarting SM services the issue still persists.
we are using SMTP mail using SC auto.
07-12-2013 03:12 AM
You should restart the scauto services and listener.
if nothing works then check the scito.log file in SCAuto client directory.
scito.log in scauto directory of scito installation directory.
07-12-2013 03:42 AM
we are not able to start the process "Problem " on one of the server , which i think could be the reason for only very few emails not going out.
Let me know how to restart the serice named problem
07-12-2013 04:25 AM
What is the issue in starting problem process.?
07-12-2013 04:52 AM
We've seen that if eventout lines contain odd characters, email won't be sent. So copy the first eventout line to the Notepad and check the text part (like title) if it contains odd characters.
Maybe it's just our headache, but sometimes too many accented characters (like åäö) within a post mess SM's evenout line generator up. HP had a fix for it, but some rare issues still remain.
07-15-2013 05:58 AM
Also check the email integration , it might be possible that mail are not delivering from your environment.
07-24-2013 01:38 AM
We checked the event out table and scmapi log states.
07/23/2013 16:54:04 pid (7940)(624) SCAuto Mail Version 4.0.3
07/23/2013 16:55:42 pid (7940)(624) MAPI error in function Open:MAPIInitialize - E_FAIL
07/23/2013 16:55:42 pid (7940)(624) result code: 80004005, error code: 16389
07/23/2013 16:55:42 pid (7940)(624) Could not login to profile.
07/23/2013 16:55:42 pid (7940)(624) Terminated.
07-24-2013 01:49 AM