Dublicate interactions by inbound e-mail with through SC Auto. (121 Views)
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Valued Contributor
fljme
Posts: 86
Registered: ‎11-22-2012
Message 1 of 4 (121 Views)

Dublicate interactions by inbound e-mail with through SC Auto.

[ Edited ]

Hello.

SM 9.30

SC Auto 4.0.2

 

Users sends email to xxx@yyy.zz, then SM creates interaction via SC Auto.

Sometimes SM creates 2 interactions by 1 email, but in eventin have only 1 event.

 

This does not often happen, but the problem is. I can't understand and keep track of the reasons for duplication.

 

 

Someone had to deal with an issue, any ideas?

 

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Honored Contributor
Piku
Posts: 3,683
Registered: ‎06-17-2010
Message 2 of 4 (112 Views)

Re: Dublicate interactions by inbound e-mail with through SC Auto.

You should check the eventin instead of eventout.
Try to restart you scauto services and check log file at time of creation.
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Honored Contributor
John Stagaman
Posts: 3,152
Registered: ‎07-13-2007
Message 3 of 4 (104 Views)

Re: Dublicate interactions by inbound e-mail with through SC Auto.

Do the emails which create multiple records have multiple attachments? I had a problem with separate tickets opening for each attachment (note that any images in signatures are processed as an attachment).

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Valued Contributor
fljme
Posts: 86
Registered: ‎11-22-2012
Message 4 of 4 (94 Views)

Re: Dublicate interactions by inbound e-mail with through SC Auto.

Piku,
mistake in the post. I mean eventin. Nothing interesting in SCAuto log.

 

John Stagaman,
No difference with attachments or not. Test messages with multiple attachments create 1 interaction.

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