04-16-2013 07:13 AM - edited 04-16-2013 11:19 PM
SC Auto 4.0.2
Users sends email to email@example.com, then SM creates interaction via SC Auto.
Sometimes SM creates 2 interactions by 1 email, but in eventin have only 1 event.
This does not often happen, but the problem is. I can't understand and keep track of the reasons for duplication.
Someone had to deal with an issue, any ideas?
04-16-2013 07:39 AM
Try to restart you scauto services and check log file at time of creation.
Assign Kudo, if found post useful and mark it accepted if solves the issue.
04-16-2013 08:44 AM
Do the emails which create multiple records have multiple attachments? I had a problem with separate tickets opening for each attachment (note that any images in signatures are processed as an attachment).
04-16-2013 11:18 PM
mistake in the post. I mean eventin. Nothing interesting in SCAuto log.
No difference with attachments or not. Test messages with multiple attachments create 1 interaction.