Re: Doubt in Finding HPSM Licensing (264 Views)
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Occasional Advisor
Uruj
Posts: 17
Registered: ‎06-25-2013
Message 1 of 6 (322 Views)
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Doubt in Finding HPSM Licensing

Hi, on finding the license details of HPSM, we get details like below:

 

Named <licensed>  Floating <licensed>

 

0 <27>                          27<66>

0<0>                              33<10>

 

I understand the concept between named and floating licenses. But not understanding what is ouside angle bracket value and what is inside value.

 

 

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Honored Contributor
Piku
Posts: 3,908
Registered: ‎06-17-2010
Message 2 of 6 (274 Views)

Re: Doubt in Finding HPSM Licensing

HI,

Angular bracket means total license quantity and value outside is currently in use.
But in second row you have more in use than that of licensed, this is not possible.What is module name for this.

hth,
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Honored Contributor
John Stagaman
Posts: 3,369
Registered: ‎07-13-2007
Message 3 of 6 (264 Views)

Re: Doubt in Finding HPSM Licensing

[ Edited ]

In the examples, in the first line you own named licenses but haven't assigned them to any operators.

 

For the second line, it looks like you've granted add/update/approval capablity to far more users than you've licensed for that module (10 licenses, but 33 active logins consuming a license).

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Occasional Advisor
Uruj
Posts: 17
Registered: ‎06-25-2013
Message 4 of 6 (226 Views)

Re: Doubt in Finding HPSM Licensing

Its for chnage and request management

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Frequent Advisor
James Townson
Posts: 92
Registered: ‎12-08-2005
Message 5 of 6 (209 Views)

Re: Doubt in Finding HPSM Licensing

[ Edited ]

Sorry to jump on the thread, but can anyone explain why we reguarly have more users using incident management then we do logged in, eg this is our current licreport:

 

Login License                                                62(      63)        11(      41)

 

 

Incident Management(HelpDesk)             62(      63)        31(      41)

 

Thanks

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Occasional Advisor
Uruj
Posts: 17
Registered: ‎06-25-2013
Message 6 of 6 (174 Views)

Re: Doubt in Finding HPSM Licensing

Thanks John, it quite cleared the doubt. But, if the floating licenses are 20; how can more than 20 active logins present in the system without getting any license error?

 

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