Connect IT - LDAP Integration Error (363 Views)
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Frequent Advisor
Youngs
Posts: 75
Registered: ‎04-29-2011
Message 1 of 6 (363 Views)

Connect IT - LDAP Integration Error

Hi experts,

 

an average of 16 minutes LDAP connection is broken.

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Valued Contributor
SteveO_1
Posts: 63
Registered: ‎04-06-2010
Message 2 of 6 (300 Views)

Re: Connect IT - LDAP Integration Error

Which would suggest that there is a connectivity issue.

 

The screenshot shows the connection being made, but then there is another error that is obscured by the black line, and this is likely to be the root cause of the issue.

 

Can you provide a log showing the error, as this would help to see where the issue lies?

 

If there is an issue with the connection, either the IP, port, user, or password, that would explain this.

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HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 3 of 6 (290 Views)

Re: Connect IT - LDAP Integration Error

Hello,

As Steve mentioned, additional information about the error message is needed to check what is happening.

Have you made any recent changes?

Please check the log file for more detailed information about the error message.

Regards,
Alex
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Frequent Advisor
Youngs
Posts: 75
Registered: ‎04-29-2011
Message 4 of 6 (262 Views)

Re: Connect IT - LDAP Integration Error

hi experts,

 

log is attached.

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Frequent Advisor
Youngs
Posts: 75
Registered: ‎04-29-2011
Message 5 of 6 (232 Views)

Re: Connect IT - LDAP Integration Error

I send screenshot and log filne on Attach
We have a problem with LDAP Connector.
Connection breaks  and login again system  you can check on log file
For Example : We have got 100 records  on
scenario . it can read 20 records  and after that connection breaks  after that login on system read 20 records and breaks again . when system connected second time start first records so we can only 20 records 

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HP Expert
Amen16
Posts: 220
Registered: ‎11-01-2011
Message 6 of 6 (220 Views)

Re: Connect IT - LDAP Integration Error

What version are you using?

 

The log file you uploaded has no information about this error you are getting.

 

There are many documents with information about that specific error message: "Can't contact LDAP server"

 

Examples:

 

http://support.openview.hp.com/selfsolve/document/KM867150

 

http://support.openview.hp.com/selfsolve/document/KM1012290

 

I would recommend you to check your CIT version and then we could try to find it is something it was already reported or not.

 

You can also try to take a look at it yourself using this link to our knowledge base: http://support.openview.hp.com/selfsolve/documents

 

Regards,

Alex

HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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