Re: Change workflow - need info (198 Views)
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Valued Contributor
Michael Gregor
Posts: 323
Registered: ‎11-13-2006
Message 1 of 4 (227 Views)
Accepted Solution

Change workflow - need info

Hi all.

 

I need info about how the workflow for Change in SM 9.3 is, out-of-box.

 

I would very much appreciate if anyone could point me to a chart or step-by-step explanation.

 

Cheers,

Michael

Honored Contributor
Vadim Gorda
Posts: 5,861
Registered: ‎11-10-2008
Message 2 of 4 (198 Views)

Re: Change workflow - need info

Hello,

you mean how to configure it?

 

There are 2 ways - Process Designer and old way of phase records based category set.

Valued Contributor
Michael Gregor
Posts: 323
Registered: ‎11-13-2006
Message 3 of 4 (193 Views)

Re: Change workflow - need info

No, I mean where to find an  'Executive brief' of the Change process in Service manager :-). However, I found some best practice documents from HP that I probably can use, but thanks anyway :-)

 

Cheers,

Michael

HP Expert
lisajo
Posts: 480
Registered: ‎02-15-2010
Message 4 of 4 (182 Views)

Re: Change workflow - need info

Hi Michael

 

Is this resolved or do you need more information

 

Thank you

Lisa

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