Re: Change view of a queue without going in that queue (73 Views)
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Occasional Visitor
Dreossk
Posts: 1
Registered: ‎11-07-2013
Message 1 of 3 (132 Views)

Change view of a queue without going in that queue

[ Edited ]

Hello,

 

My whole browser freezes when I go in a certain queue and I suspect a bad view. How can I change the default view of that queue without going in and without an admin?

 

Thanks

Honored Contributor
Vadim Gorda
Posts: 5,761
Registered: ‎11-10-2008
Message 2 of 3 (89 Views)

Re: Change view of a queue without going in that queue

You wont change the query of the view. Ask admin to check if query is properly built.

Frequent Advisor
mpatrikov
Posts: 36
Registered: ‎09-11-2013
Message 3 of 3 (73 Views)

Re: Change view of a queue without going in that queue

Hi,

 

The default view is written in the Object record in field sc.manage.screen. You would need access to the Object record.

 

Best Regards,

Miro

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