05-15-2014 05:02 AM
I have a requirement from the client's end. I dont have any clue wether the requirement is achievable or not using HPSM. Let me share it with you all.
My client wants to reset or change the password of an user in LDAP from ServiceManager.
Client says in a day about more than 100 users call the System Administrators because they have forgotten their login password and wants their password to be reseted. This causes a huge burden on the System Administrators.
To overcome this, they want a feature in HPSM, which will enable the user to change/reset the password in LDAP directly by clicking(say) a "Forget Password" link on the ess.do page.
I have no answer on this because i don't know wether it is achievable or not.
Can anyone help me with their thoughts/feedback. Would appreciate it.
Thanks and Best Regards,
05-15-2014 05:55 AM
If your company does not have a password reset website, they should :)
05-15-2014 06:12 AM
I agree with lss123. It is not posible to change the password of LDAP users from SM.
I am sending you the Service Manager LDAP Best Practices attached.
Please check Additional Steps for Active Directory Users on page 36:
Active Directory requires at least two certificates. The openssl utility creates all but one certificate for the Active Directory server. To generate the other certificate, perform the following additional steps:
1.Locally log in to the Active Directory machine.
2.Click Start -> Programs -> Administrative Tools -> Certification Authority.
3. Locate your local root certificate authority (CA). Search under the “Certification Authority (Local)” entry in the tree on the left side panel.
4.Right-click the local root CA entry and click Properties.
5.Click the General tab and then click View Certificate.
6.Click the Details tab and click Copy to File to open the Certificate Export wizard.
If you find that this or any post resolved your issue, please be sure
to mark it as an accepted solution.
Please also give kudo if you find it interesting :)
05-15-2014 10:42 AM - edited 05-15-2014 10:47 AM
The option to update LDAP password information from SM was added in ServiceCenter 18.104.22.168 and is still present in the application. You need to map the password field from SM to LDAP.
From the LDAP Best Practices document: