Change Management Workflow not visible (323 Views)
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Advisor
vijgc_xyz
Posts: 30
Registered: ‎06-16-2013
Message 1 of 6 (323 Views)

Change Management Workflow not visible

Hi Experts,

 

 

In my production envirnoment change managemnet workflow not visible for both windows and web client.

 

SM version is 9.2

 

And before it is visible i wondering how suddenly it not visible please help me on this.

 

 

Thanks and regards

Vijgc

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Honored Contributor
Vadim Gorda
Posts: 5,685
Registered: ‎11-10-2008
Message 2 of 6 (295 Views)

Re: Change Management Workflow not visible

Hello,

I had something like that when i had prolems with Java on my pc. Is it reproducted on all computers?

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Advisor
vijgc_xyz
Posts: 30
Registered: ‎06-16-2013
Message 3 of 6 (276 Views)

Re: Change Management Workflow not visible

Hi Vadim 

 

I din't get you ,can you please elaborate ...

 

Regards

Vijgc

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Regular Advisor
ArpitAggarwal07
Posts: 94
Registered: ‎09-10-2013
Message 4 of 6 (267 Views)

Re: Change Management Workflow not visible

Hi Vijay

 

Check the jave compatibility for SM version you have installed . Also check if JAVA is properly installed on your machine ..

 

Are other users alos facing the issue ?

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HP Expert
Maehara
Posts: 221
Registered: ‎10-31-2011
Message 5 of 6 (262 Views)

Re: Change Management Workflow not visible

Hello,

Can you check you application patch level if you symptom is QCCR1E67627.
It is fixed if it is so.

KM1220669  The workflow in a Change Category is not displayed if a related Task Phase includes a bla...

Thank you.

Maehara

"HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution."
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HP Expert
Amen16
Posts: 214
Registered: ‎11-01-2011
Message 6 of 6 (249 Views)

Re: Change Management Workflow not visible

Hello,

 

You could try using a different web browser than the one you usually use.

 

Besides that, check for any error messages in the log file and also check for any recent changes in the system like in the workflow for example.

 

Regards,

Alex

HP Support

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