Re: Change Assignee on Incidents in HPSM 9.3 Mobility (697 Views)
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Occasional Collector
ChrisBjerg
Posts: 1
Registered: ‎06-07-2011
Message 1 of 3 (712 Views)

Change Assignee on Incidents in HPSM 9.3 Mobility

Hi!

 

Have anyone managed to change the detailview for incidents in HPSM mobility so that you can change the incident assignee?

It is OTB possible to change assignment group, but not assignee.

 

As you can see in CustomConfig.groovy:

[fieldName:"assignee", caption:"I18N:domain.label.incident.assignedTo", domain"Person"]

 

I have tried e.g..:

[fieldName:"assignee", caption:"I18N:domain.label.incident.assignedTo", listViewType:"lookup", domain"Person]

 

But it doesn't work.

 

Any suggestions are appreciated!

 

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Respected Contributor
Alex-D
Posts: 105
Registered: ‎11-01-2011
Message 2 of 3 (706 Views)

Re: Change Assignee on Incidents in HPSM 9.3 Mobility

Hi,

 

When users launch Service Manager Mobile Applications, they can:
l log on with their Service Manager user name and password
l check a “Remember Me” option (if enabled)
l tap the log-in button to land on their home page
When logged in, users can:
l view incidents (assigned to me and assigned to my group) or changes (awaiting my approval and
assigned to my group)
l view related configuration items
l approve and deny changes
l reassign an incident to another group
l add or update activities
l resolve or close tickets and requests when work is complete

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If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Honored Contributor
John Stagaman
Posts: 3,387
Registered: ‎07-13-2007
Message 3 of 3 (697 Views)

Re: Change Assignee on Incidents in HPSM 9.3 Mobility

In the initial release for Mobile, you can only hide fields that you do not want to use. Tailoring the mobile interface to add addtional fields or functions is not supported. Essentially, if the assignee field can't be changed in mobile out-of-box, then it isn't supported. 

When they released Mobile, HP did indicate that there may eventually be supported capabilities to tailor the interface, but no updates have been released yet to support it.

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