Can we modify "Miscellaneous" written under collapse navigator bar ? (444 Views)
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Frequent Advisor
neo_3
Posts: 48
Registered: ‎07-10-2010
Message 1 of 7 (444 Views)
Accepted Solution

Can we modify "Miscellaneous" written under collapse navigator bar ?

Hi All,

 

Is there a way to modify "Miscellaneous" written under collapse navigator bar  with our own text  like "Service Desk" in ess.do

 

Below is screenshot showing what's to be modified.ScreenShot.jpg

 

Thanks

Neo

Honored Contributor
Piku
Posts: 3,972
Registered: ‎06-17-2010
Message 2 of 7 (425 Views)

Re: Can we modify "Miscellaneous" written under collapse navigator bar ?

Hi Neo,

yes you can achieve that, actually each one of them is link and generated according to the "Self Service Menu" selected in 'Self Service' tab of operator profile.
Here check menu name and got to menu file and look for this menu,there you will get the each link and here you can modify column named Description.
But be careful as it will effect all use using that menu.

hth,
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Frequent Advisor
neo_3
Posts: 48
Registered: ‎07-10-2010
Message 3 of 7 (419 Views)

Re: Can we modify "Miscellaneous" written under collapse navigator bar ?

Thanks Piku for your suggestion,

But here My question is only i need to modify the word "Miscellan​eous" not the menu.

I know how to modify menu , but just need to modify the word "Miscellan​eous" encircled in red as shown above.

T&R
Neo
Honored Contributor
Abhijit K
Posts: 903
Registered: ‎10-14-2010
Message 4 of 7 (409 Views)

Re: Can we modify "Miscellaneous" written under collapse navigator bar ?

Hi,

 

Go to menu record and search for ESSSM menu.

 

Then modify the column named "Group" in this menu, put the value you want in all rows like "General" or any other,value should be common in all rows.

 

Logout and loggen back with Self service user role.

 

 

Re,

Abhijit

Frequent Advisor
neo_3
Posts: 48
Registered: ‎07-10-2010
Message 5 of 7 (403 Views)

Re: Can we modify "Miscellaneous" written under collapse navigator bar ?

Thanks piku & Abhijit K

for the quick suggestion,

T&R
Neo
Occasional Visitor
alpha7b5
Posts: 2
Registered: ‎02-17-2014
Message 6 of 7 (354 Views)

Re: Can we modify "Miscellaneous" written under collapse navigator bar ?

Hi neo_3!

 

Here is the exact answer to your request (HP SM 9.31). Perhaps it will still be of some importance to you inspite of the late posting, but nevertheless I think it might be important also to many other customers (in the future).

 

My solution is universal and is independent of any other eventual (HP) software tools or components, and it is quite simple one.

 

So, the key file here (check "View Source" of the right side cascading menu at your Self Service or ESS web portal respectively ) is index.jsp, i.e. with a full path (in Windows environment) as follows:

C:\Program Files\Apache Software Foundation\Tomcat 6.0\webapps\helpdesk\cwc\index.jsp‏

 

... which, among others, is responsible for generating a corresponding HTML code.

 

For the right solution you need to comment this line

. . .

  MISC_SECTION: "<%=messages.getString("cwc.ext.miscSection")%>",

. . .

 

... and replace it with the following new HTML/JS code:

. . .
  <%
  String language = CWC_USER.getLocale().getLanguage();
  if (language == "en") {%>
   MISC_SECTION: "My Help Desk Options",<%;
  }
  else if (language == "sl") {%>
   MISC_SECTION: "Moje Help Desk možnosti",<%;
  }
  else {%>
   MISC_SECTION: "<%=messages.getString("cwc.ext.miscSection")%>",<%;
  }
  %>
. . .

 

 

My example above  assumes there are two "active" languages that are important to me, i.e. English (en) and Slovenian (sl). This example also shows you how to customize the "Miscellaneous" cascading menu title to your free will and irrespective to what Localized strings might be. Btw. - there was actually the same thread as yours also here:

 

http://h30499.www3.hp.com/t5/HP-Service-Manager-Service/Replace-Miscellaneous-with-Menu-in-ess-do-lo...

 

- - - - - - - -
Walked the deserts, swam the shores, many ways in which I've grown.
Frequent Advisor
neo_3
Posts: 48
Registered: ‎07-10-2010
Message 7 of 7 (326 Views)

Re: Can we modify "Miscellaneous" written under collapse navigator bar ?

Hi alpha7b5

Thanks for your suggestion ,

will try & update the thread ,
Thanks
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