01-23-2014 02:12 AM
If this is a last task on the phase, then you can check a closure of the phase after all tasks are closed (OOB functionality) and on the next phase add you task as automatically opened.
You should wider explain your needs and also specify, version of the system and are you using Process Designer or not.
01-23-2014 02:26 AM
Are you saying that there's a way to automatically open a new task when the old one enters a specific phase?
Our System Information:
Client HP Service Manager
Server HP Service Manager
Version: 7.11.410 build 410
Our customer wants that, for a particular category of task, on closure of one task, another one is automatically opened.
01-23-2014 08:10 AM
You can do this in Task Phases. Go to the Model/Tasks tab, and under automaticlly open tasks fill in the category of the task you want to open and in the condition you can use status in $file="closed". You can also set the background (true or false) to either pop-ul the task or just open it in the bg.
01-23-2014 04:33 PM - edited 01-24-2014 09:09 AM
There is not an OOB method to trigger a new task based on the previous task closing prior to Process Designer change management (which requires 9.3x SM versions).
The tradtional method would have been to design a task category with multiple phases, so that the first group completed their phase, then at phase closure, the second group could work on the task. For example, a task category could have the phases: Provision VM Licsense -> Configure VM -> Validate with Customer
You could potentially configure a wizard that would walk the current logged in user through opening a new task when the task was closed (based on some conditional evaluation of the current task at closure). If needed, it could execute in the background.
01-24-2014 03:38 AM
As your versions is 7.x I again advice you to make it based on phase separation. This is OOB functionality and does not require deep tailoring.
If it is not good for you , then you have to tailor your own mechanism for task generation.