Automatically open another task (155 Views)
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Advisor
presidioam
Posts: 29
Registered: ‎06-28-2011
Message 1 of 7 (155 Views)

Automatically open another task

Hello,

I would have the need to implement a mechanism that the closure of a task will automatically open another.

Can you help?

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Honored Contributor
Vadim Gorda
Posts: 5,510
Registered: ‎11-10-2008
Message 2 of 7 (152 Views)

Re: Automatically open another task

Hello,

If this is a last task on the phase, then you can check a closure of the phase after all tasks are closed (OOB functionality) and on the next phase add you task as automatically opened.

 

You should wider explain your needs and also specify, version of the system and are you using Process Designer or not.

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Advisor
presidioam
Posts: 29
Registered: ‎06-28-2011
Message 3 of 7 (145 Views)

Re: Automatically open another task

Hi,

Are you saying that there's a way to automatically open a new task when the old one enters a specific phase?

 

Our System Information:

Client HP Service Manager
Version: 7.11.205

Server HP Service Manager
Version: 7.11.410 build 410

 

Our customer wants that, for a particular category of task, on closure of one task, another one is automatically opened.

 

Kind Regards

 

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Occasional Advisor
DorinMoldoveanu
Posts: 10
Registered: ‎07-25-2011
Message 4 of 7 (120 Views)

Re: Automatically open another task

You can do this in Task Phases. Go to the Model/Tasks tab, and under automaticlly open tasks fill in the category of the task you want to open and in the condition you can use status in $file="closed". You can also set the background (true or false) to either pop-ul the task or just open it in the bg.

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Honored Contributor
John Stagaman
Posts: 3,152
Registered: ‎07-13-2007
Message 5 of 7 (110 Views)

Re: Automatically open another task

[ Edited ]

There is not an OOB method to trigger a new task based on the previous task closing prior to Process Designer change management (which requires 9.3x SM versions). 

 

The tradtional method would have been to design a task category with multiple phases, so that the first group completed their phase, then at phase closure, the second group could work on the task. For example, a task category could have the phases: Provision VM Licsense -> Configure VM -> Validate with Customer

 

You could potentially configure a wizard that would walk the current logged in user through opening a new task when the task was closed (based on some conditional evaluation of the current task at closure). If needed, it could execute in the background.

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Honored Contributor
Vadim Gorda
Posts: 5,510
Registered: ‎11-10-2008
Message 6 of 7 (102 Views)

Re: Automatically open another task

Hello,

As your versions is 7.x I again advice you to make it based on phase separation. This is OOB functionality and does not require deep tailoring.

 

If it is not good for you , then you have to tailor your own mechanism for task generation.

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Advisor
presidioam
Posts: 29
Registered: ‎06-28-2011
Message 7 of 7 (71 Views)

Re: Automatically open another task

Thank you for the help you have given me!

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