Attachment field madatory (305 Views)
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Valued Contributor
sreekanta
Posts: 116
Registered: ‎01-02-2011
Message 1 of 3 (305 Views)
Accepted Solution

Attachment field madatory

Hi

 I have requirment that in chm in the last phase before closing the CR attachment should me mandatory , without attachment it should allow agent to close the CR.

 

Can anyone help me where i can configur this

 

Sree

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Honored Contributor
Piku
Posts: 3,810
Registered: ‎06-17-2010
Message 2 of 3 (291 Views)

Re: Attachment field madatory

[ Edited ]

Hi ,

Since attachments panel is separate java penal and attachments are saved in SYSATTACHMENTS (no info is there in base table ,cm3r),so you have to query the table in fc and then place a validation.

look in below thread for the same
http://h30499.www3.hp.com/t5/HP-Service-Manager-Service/Make-attachments-mandatory-SM-7/m-p/4436435#...


hth,

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Valued Contributor
sreekanta
Posts: 116
Registered: ‎01-02-2011
Message 3 of 3 (284 Views)

Re: Attachment field madatory

Thanks Piku , Its works

 

Sree

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