Attachment field madatory (346 Views)
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Valued Contributor
sreekanta
Posts: 116
Registered: ‎01-02-2011
Message 1 of 3 (346 Views)
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Attachment field madatory

Hi

 I have requirment that in chm in the last phase before closing the CR attachment should me mandatory , without attachment it should allow agent to close the CR.

 

Can anyone help me where i can configur this

 

Sree

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Honored Contributor
Piku
Posts: 3,944
Registered: ‎06-17-2010
Message 2 of 3 (332 Views)

Re: Attachment field madatory

[ Edited ]

Hi ,

Since attachments panel is separate java penal and attachments are saved in SYSATTACHMENTS (no info is there in base table ,cm3r),so you have to query the table in fc and then place a validation.

look in below thread for the same
http://h30499.www3.hp.com/t5/HP-Service-Manager-Service/Make-attachments-mandatory-SM-7/m-p/4436435#...


hth,

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Valued Contributor
sreekanta
Posts: 116
Registered: ‎01-02-2011
Message 3 of 3 (325 Views)

Re: Attachment field madatory

Thanks Piku , Its works

 

Sree

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