Anyone uses SC 6.1 or SC 6.2 web client with IE9 and does it work ? (235 Views)
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Honored Contributor
Posts: 515
Registered: ‎04-05-2010
Message 1 of 2 (235 Views)

Anyone uses SC 6.1 or SC 6.2 web client with IE9 and does it work ?

I was curious as I was asked this question.  I would have thought with the compability settings, it will have a chance of working. Looking at the compability matrix, it says IE 9 is supported only from SM 9.30p3 onwards.

Anyone uses SC 6.1 or SC 6.2 web client with IE9 and does it work ?

Valued Contributor
Posts: 38
Registered: ‎10-31-2011
Message 2 of 2 (216 Views)

Re: Anyone uses SC 6.1 or SC 6.2 web client with IE9 and does it work ?

A handful of us tested ie9 with web 6.2.8.6 and some could login to it and sc appeared to work normaly. Others could not even pass the login (for example if they had a "dot" in their password).

 

My advice would be to try it, and consider using a supported version if you run into any issues with ie9. (http://support.openview.hp.com/sc/support_matrices.jsp)

 

As a side note 6.1 and 6.2 may be obsolete.

http://support.openview.hp.com/encore/products.jsp

 

Have fun!

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Service Manager Expert (HP)
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