Re: An Error Message coming in Change Review Phase (430 Views)
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Frequent Advisor
Posts: 95
Registered: ‎09-09-2013
Message 1 of 8 (480 Views)
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An Error Message coming in Change Review Phase

Hi Experts,

 

I am getting one message while one change ticket is entering into "Change Review" phase.

Please check the snapshot attached with the thread.

Please give your valuable input on the same.

Please help.

 

 

Regards,

Avi

Honored Contributor
Posts: 4,414
Registered: ‎06-17-2010
Message 2 of 8 (477 Views)

Re: An Error Message coming in Change Review Phase

Hi Avi,

It is not error but some warning message only and seems that it is coming while updated by background process 'problem'.
Do not see any such behavior in SM7, might be new in SM9.3
did you tailored system this way ?

hth,

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Frequent Advisor
Posts: 95
Registered: ‎09-09-2013
Message 3 of 8 (459 Views)

Re: An Error Message coming in Change Review Phase

Hi Piku,

 

Yes, I am using one problem scheduler record.

PFA......

The repeat interval is 1 day. Is this the rootcause for the same?

Please help on the same.

 

Regards,

Avi

Honored Contributor
Posts: 4,414
Registered: ‎06-17-2010
Message 4 of 8 (451 Views)

Re: An Error Message coming in Change Review Phase

[ Edited ]

This should not affect this issue, what is there in js,strings and numbers tab?

hth,

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Frequent Advisor
Posts: 95
Registered: ‎09-09-2013
Message 5 of 8 (448 Views)

Re: An Error Message coming in Change Review Phase

Hi Piku,

 

Every other tab is completely blank.

Nothing is there in sch record.

 

Regards,

Avi

Honored Contributor
Posts: 4,414
Registered: ‎06-17-2010
Message 6 of 8 (441 Views)

Re: An Error Message coming in Change Review Phase

Hi,

If getting error only in this phase then possible that you are some tailoring which is updating CR while entering in this phase.
So check this phase definition and any alert implemented on this phase. There should be some updation statement.

hth,
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Message 7 of 8 (430 Views)

Re: An Error Message coming in Change Review Phase

[ Edited ]

Check your notification defintion and make sure that you have not accidentally select the Message Type: msg instead of email.

It looks like you have an email notificaiton configured as a msg when entering the Review phase. 

 

ALSO, the message description of "cm3r update notice" looks like it may be a legacy change messages (a long time ago, before the notification engine even existed, the change module had it's own messaging ). 

Check the Change Review Phase phase definition and check the control "Messages". It should be set to false. The setting is only there so that a legacy system using the legacy cmmessages can sill use those after an upgrade. 

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Frequent Advisor
Posts: 95
Registered: ‎09-09-2013
Message 8 of 8 (418 Views)

Re: An Error Message coming in Change Review Phase

Hello John,

 

Thank you so much for your reply.

Yes, for change Review phase definition, I have "cm3rcatphase" table. Message was set to true. I changed it to false.

And now the warning message is not coming.

 

Thanks everyone for your effort.

 

Regards,

Avi

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