06-27-2013 12:14 AM
This is a follow on to question raised in the prior post,
"alert stages in SM"
Has anyone successfully set alerts to trigger after the 100% deadline has been passed?
We're trying to get SM to continue sending notifications after the SLA has breached in the same manner they are sent at points like SLA - 50%, SLA - 90% etc.
Is it just a matter of setting a condition that reflects >100% ???
Any help gratefully received
Solved! Go to Solution.
06-27-2013 05:23 AM
in your last AlertDef record, have you tried to set and expression like this :
$L.alert.time=tod() + '02:00:00'
It will define alert time as now + 2 hours.
Usually, alert time is defined in terms of slo/sla limit.
This should add a repeated alert every 2 hours.
07-02-2013 10:44 PM
Thanks Fabrice, this set me in the right direction.
I created an Alert Definition and used,
Calc Field: $L.slo.expiration
Calc Interval: 00:02:00
which made a notification fire 2 minutes after slo. expiration
Now I know ho to do it I'll set the interval to the one we really want (2minutes was just to test it worked)
(FYI, I added the Alert Definition to the Response Service Level Objective so that it was triggered)