Re: Adding a List Form to ESSSM Menu (262 Views)
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Advisor
Unatcospy
Posts: 26
Registered: ‎05-02-2013
Message 1 of 5 (301 Views)

Adding a List Form to ESSSM Menu

Hello experts. I want to add a new menu tab named "My company's open calls" to the ess.do navigation menu and created a new list form for it. But the problem is i couldn't connect the form and the menu tab in the ess navigator. Can someone help me how can this process be done? Thanks for any help.

Honored Contributor
Vadim Gorda
Posts: 5,763
Registered: ‎11-10-2008
Message 2 of 5 (281 Views)

Re: Adding a List Form to ESSSM Menu

Hello,

Before you start digging in this area I want to aware you that ESS access is used only for viewing YOUR personal Interactions. You wont be able to view company Interactions.

Advisor
Unatcospy
Posts: 26
Registered: ‎05-02-2013
Message 3 of 5 (276 Views)

Re: Adding a List Form to ESSSM Menu

Yea i know but what i want is to list all open interactions by filtering them by the login user's company. 

Honored Contributor
Vadim Gorda
Posts: 5,763
Registered: ‎11-10-2008
Message 4 of 5 (262 Views)

Re: Adding a List Form to ESSSM Menu

Not sure if it will work but try to do it based on example from ESS menu on stored.query.

 

Open ESSSM menu in HP SM and check the settings for View Open Requests.

 

Still If i am not mistaken it will cut the result only to ther uset , and based on the fact that user "company"  wont have any interaction logged itself you will get the result of 0.

Honored Contributor
Piku
Posts: 3,972
Registered: ‎06-17-2010
Message 5 of 5 (257 Views)

Re: Adding a List Form to ESSSM Menu

Hi,

As Vadim stated, use the corresponding menu you are using and add a new line for your form there.
Also to search any one else tickets you have to modify the search process called but it is against licensing policy of HP.

hth,
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