Add contact name from email when Interaction adding (257 Views)
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Respected Contributor
exeptt
Posts: 145
Registered: ‎05-14-2010
Message 1 of 3 (257 Views)
Accepted Solution

Add contact name from email when Interaction adding

Hello ! 

I need step by step instruction for adding contact in  Interaction , when Interaction created through CIT.

I use map name smin. 

I use JS for selecting contact name from contacts table on email.

How i can call JS from eventmap ?

 

Honored Contributor
Mukesh G
Posts: 452
Registered: ‎10-09-2009
Message 2 of 3 (245 Views)

Re: Add contact name from email when Interaction adding

Why you have not included the Contact Name in your DTD file (which you should have created to read mails from you mailbox). You do not wanted to hardcode the contact name i guess. Your SM javascript cannot read the sender from your mail box directly it can only operate at eventmap or eventregister level (if you are using the legacy SM connector).

 

Easiest way to include a line in your DTD file and accept contact name as a input.

Respected Contributor
exeptt
Posts: 145
Registered: ‎05-14-2010
Message 3 of 3 (236 Views)

Re: Add contact name from email when Interaction adding

Thank for answer Mukesh !
I find solution.
I call JS from trigger for table incidents , before add.
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