SM Tip: The record is locked when "Search Knowledge" for interaction is executed

by HP Expert on ‎01-09-2014 08:48 AM

Symptoms

Symptom:

In Service Manager (SM) 9.32.1001 p1, the record is locked when "Search Knowledge" for interaction is executed.

Steps To Reproduce:

  1. Login to  SM via the SM client
  2. Service Desk > Search Interaction Records
  3. Click the Search button
  4. More > Search Knowledge
  5. System Status > Show Locks
  6. Verify that the record is lock

Diagnosis

Solution

Fix:

QCCR1E79049

Workaround:

Close searching tab and check the record is not locked.

Reason of Post: It is "record lock" issue

http://support.openview.hp.com/selfsolve/document/KM00692543 is posted

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