SM Tip: The record is locked when "Search Knowledge" for interaction is executed

by HP Expert on ‎01-09-2014 08:48 AM



In Service Manager (SM) 9.32.1001 p1, the record is locked when "Search Knowledge" for interaction is executed.

Steps To Reproduce:

  1. Login to  SM via the SM client
  2. Service Desk > Search Interaction Records
  3. Click the Search button
  4. More > Search Knowledge
  5. System Status > Show Locks
  6. Verify that the record is lock






Close searching tab and check the record is not locked.

Reason of Post: It is "record lock" issue is posted

by 8754 on ‎11-28-2014 03:52 PM

When trying to print I get a message "Open the print carriage access door, clear the jam and then press OK to continue."  I follow instructions and I keep getting the same message.  It seems as if the printer is in a loop sequence.  I am desparate for HELP!

by on ‎12-01-2014 12:01 AM

Hi 8745,


I think here is not apropriate place to post your issue.

Why don't you try this?

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