Missing journal entries and audit trail in RFS in SM7

by Community Manager on ‎10-17-2012 11:36 AM

Question

There is an issue when user is performing additional functionality whilst changing the status of a ticket, in this case RFS from pending status. The ensuing update entry entered by the user is not updated into the journal using either the save or ok button.

Answer

Ensure that the modify record in the display option has been selected.

 

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