We have solved the intermittent login issues that were making it difficult for members to sign into the Community. If you are still experiencing a blank screen, please verify that the address in your browser does not include "passport2." If it does, please clear your browser history (especially cache and cookies), close your browser and begin again. The issue should now be gone. Thank you to all for your patience.
Basically when someone clicks to open the New Interaction page (SD.open.interaction). If they are in the User Role Blue or Red I want Category to default to Red_Blue, otherwise I want Category to default to Black.
Can you see anything thing with my format control for SD.open.interaction ?
if ($G.auth.assignment in $file="Blue" or $G.auth.assignment in $file="RED") then ($category="Red_Blue") else ($category="Black")
Well, right off the bat, $G.auth.assignment doesn't have anything to do with their assigned user role. And when referencing a global variable, you should not include "in $file" as it is not stored in the current file. And if you want to set the category in the current record, it should reference $file.
$G.user.role holds the user role of the current operator.
This expression will evaluate the operator's user role and set the category in the ticket:
if ($G.user.role="Blue" or $G.user.role="RED") then (category in $file="Red_Blue") else (category in $file="Black")